Legal information

C888 Privacy Policy — Your information is completely safe with us

C888 treats the protection of your personal data as its highest priority. Everything about how we collect, use, and safeguard your information is clearly explained here.

Last updated: January 2026
Our Commitment

Why Your Data Is Safe at c888

SSL Encryption Protection

All data transmission at c888 is secured with 256-bit SSL encryption. Your password, payment details, and personal data are fully protected — no third party can intercept or read them.

Never sold to third parties

Your personal data is never sold to third-party advertisers or data brokers. We only collect information that is strictly necessary to provide our services.

Your Control Over Your Data

You can request to view, correct, or delete your information at any time. Your privacy is in your hands — we simply act accordingly.

Secure server storage

All data is stored on secure, internationally certified servers. Regular security audits and penetration testing are conducted, with active data backup and recovery systems in place.

Transparent Cookie Policy

You will be clearly informed which cookies are in use and why. Cookies other than essential ones are only used with your consent. You can update your cookie settings at any time.

Compliance with international standards

C888's Privacy Policy is built in compliance with international data protection regulations. We review our policy regularly, and members are notified of any changes.

1. Introduction

C888 is an internationally licensed online gaming platform serving players in Bangladesh and beyond. This Privacy Policy explains how c888 collects your personal information, the purposes for which it is used, and the measures taken to keep it secure.

By using our website or creating an account, you are considered to have read and fully agreed to this Privacy Policy. Please read it carefully.

Update Policy: This Privacy Policy may be updated at any time. For significant changes, notice will be provided via your registered email or on the website. The date of the latest update will always appear at the top of this page.

If you have any questions, feel free to reach us anytime support@c888-baji.com. Our Bangla-speaking team is available 24/7, every day of the week.

2. Information We Collect

C888 only collects data that is genuinely required to deliver our services. Collecting unnecessary information goes against our policy. The sections below detail exactly what data is collected and when.

2.1 Information Collected at Registration

  • Full name — for account verification and payment processing
  • Date of birth — for age verification (to confirm you are at least 18)
  • Mobile number — for OTP verification and account security
  • Email address — for important notices and password resets
  • Current address — for KYC verification

2.2 KYC Verification Information

  • National ID (NID) or passport copy
  • Selfie or photo — for identity verification
  • Payment method details — Mobile Pay, Nagad, or Rocket number
  • Bank statement — required for high-value withdrawals

2.3 Automatically Collected Information

Data type Purpose
IP address Security monitoring and geo-restriction
Device information Fraud detection and platform optimization
Browser type and language To improve user experience
Login time and session data To protect your account and detect suspicious activity
Gaming activity and betting history Service improvement and responsible gaming monitoring
Transaction History To maintain financial records and comply with AML policy

3. How Your Data Is Used

C888 uses collected data solely for specific, legitimate purposes. We will never use your information for any unauthorised purpose.

3.1 Service Delivery

Your data is used to manage your account, process payments, maintain gaming services, and provide customer support. This is an essential part of delivering our core services.

3.2 Security & Fraud Prevention

Data is analysed to detect unauthorised account access, prevent multiple account creation, and combat money laundering. This helps protect the interests of all c888 members.

3.3 Legal Obligations

Certain data must be stored and verified to comply with international gaming licence conditions and AML regulations. Information may be disclosed to legal authorities upon request.

  • Creating a personalized gaming experience and delivering relevant promotions
  • Keeping responsible gaming tools active and monitoring for risk
  • Resolving technical issues and improving the platform
  • Analyzing feedback to improve customer support quality
Marketing Communications: Your consent is obtained before we send you any promotional emails or SMS. You can unsubscribe at any time to stop receiving such communications. However, important account-related notices cannot be opted out of.

4. Data Sharing Policy

C888 never sells your data. However, in limited circumstances, data may be shared with trusted third parties — always under strict confidentiality agreements.

4.1 Service Provider Partners

  • Payment Processors: Required information is shared to process Mobile Pay, Nagad, and Rocket transactions
  • Game Providers: Gaming software companies receive limited technical data only
  • KYC Verification Services: Specialist service providers for identity verification
  • Cloud Storage Services: For secure data storage

4.2 Disclosure of Information for Legal Reasons

We are legally required to disclose relevant data in response to court orders, government directives, or lawful requests from law enforcement agencies. In such cases, it may not always be possible to notify you in advance.

Data transfer agreements: Before sharing data with any third party, a strict data processing agreement is signed with them. Under the agreement, they are bound to uphold c888's privacy standards.

5. Cookie Policy

C888 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

Cookie Type Purpose Consent required
Essential Cookies Login sessions, security, and core site functionality No (always active)
Functional Cookies Remembering language preferences and layout settings Yes
Analytics Cookies Site usage statistics, page views Yes
Marketing Cookies Relevant advertising and retargeting Yes

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the site.

6. Data Security Measures

C888 employs industry-leading security measures to protect your information. Our security infrastructure is regularly updated and tested.

  • 256-bit SSL Encryption: All data transmission occurs over encrypted channels
  • Two-Factor Authentication (2FA): An additional layer of security for your account
  • Firewall & DDoS Protection: Protecting servers against cyber attacks
  • Regular security audits: Periodic audits by third-party specialists
  • Staff Training: Only authorized staff can access data on a need-to-know basis
  • Data Backup: Regular backups are taken to prevent data loss
In the event of a security breach: In the event of a data security breach, affected members will be promptly notified by email and SMS. Clear information will be provided about what data was affected and what steps are being taken.

7. Your Rights

As a c888 member, you have several important rights regarding your personal information. To exercise these rights, support@c888-baji.comto get in touch.

Right to access your data

You may request to know what information we hold about you. A complete response will be provided within 30 days.

Right to Rectification

You may request corrections to any inaccurate or outdated information. Our support team will update it promptly.

Right to Erasure

After account closure, you may request deletion of your personal data. However, certain information may be retained where required by law.

Right to Restrict Processing

You may request that your data be used only for specific purposes — particularly when it comes to marketing communications.

Data Portability

You may request a copy of the data we hold about you in a readable format (CSV/JSON).

Right to Object

You may object to the use of your data for specific purposes, particularly for marketing and profiling.

8. Protection of Minors' Information

C888 strictly prohibits gaming by minors (under 18). We do not knowingly collect personal information from anyone under the age of 18.

Date of birth is verified at registration, and additional proof may be requested in suspicious cases. If we become aware that a minor's data has been collected inadvertently, that account will be closed and the data deleted immediately.

For parents: If you suspect your minor child has opened an account on c888, please support@c888-baji.com to get in touch with us. We will take action promptly.

9. Data Retention Period

C888 does not retain your data longer than necessary. Different types of data have their own defined retention periods.

Data type Retention Period Reason
Account Information For the duration of account activity To provide our services
Transaction records 5 years after closure Legal & Financial Obligations
KYC Documents 5 years after closure To comply with AML regulations
Gaming History 3 years after closure For dispute resolution and auditing purposes
Support Ticket 2 years after resolution Service improvement
Marketing Preferences Until unsubscribed To remember communication preferences

Once the retention period expires, data is securely and permanently deleted or fully anonymized.

10. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our dedicated privacy team is ready to help with any matter.

10.1 Contact Methods

  • Email: support@c888-baji.com — responses are typically sent within 24 hours
  • Live Chat: Chat with us directly via the Live Chat option on the website
  • Support Ticket: Log in to your account and open a ticket from the Support section

10.2 Complaints Process

For privacy-related complaints, we will provide an initial response within 7 business days and aim to reach a full resolution within 30 days. If a matter requires more time, you will be informed in advance.

Our commitment: c888 believes that transparency and trust are the foundation of any lasting relationship. We are committed to upholding the highest standards in protecting your privacy, and we take every concern you raise seriously.

Enjoy gaming in a safe environment

Your information is completely secure at c888. Open an account today and start gaming on a platform you can trust.

18+ only. Please gamble responsibly.
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